shared servers frequently asked questions

Questions

Shared Servers Sales Questions
1. What is shared server web hosting?
2. What are the benefits of shared servers?

General Sales Questions

Answers

Shared Servers Sales Questions
1. What is shared server web hosting?
  Shared Server web hosting is the most cost effective method of hosting websites, and email accounts. The accounts are named shared just for that reason, the resources of the server your data and sites would be located on is shared amongst yourself and other clients. The downside of sharing in this way is that it is possible for other sites to cause problems with yours, and vice-versa. However, it is very rare problems occur due to the sharing and these problems are dealt with as quickly as possible. If you require a more robust solution, please take a look at our Virtual Private Server (VPS) and Dedicated Server offerings.
  
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2. What are the benefits of shared servers?
  Hosting your sites within a shared package helps keep costs to a minimum. When hosting your sites within a shared package from ehosting we manage the server itself, installing updates to the software, including bug fixes and security updates. This means you do not need to have as much technical knowledge as you would to manage a dedicated server. Shared hosting is an ideal way for new sites to start and as they grow you can upgrade to our VPS solutions, and finally onto Dedicated server solutions for maximum reliability.
  
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General Sales Questions
1. How quickly is my subscription setup and ready to use?
  Almost immediately, we use an automated client management system which configures, sets up and provisions your account and subscription within minutes. Although we do use a security vetting system that runs several
  checks to ensure that you are who you state you are, and this can sometimes in rare cases slow the process down.
  
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2. What if I am unsure exactly which package to opt for?
  Our helpful and professional sales staff are available by telephone (0844 999 4100) or e-mail (sales@ehosting.co.uk) to answer any questions you may have, remember not to be concerned regarding your technical expertise, after all everyone learns something new everyday. It is our aim to ensure that you get the most suitable solution to your needs available and we pride ourselves in our honesty and geniality.
  
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3. What if I am unhappy with my purchase?
  We are more than happy to discuss any difficulties that you are having, if you feel after this that we cannot assist you with your requirements then don't worry, all of our subscriptions come with a no quibble 14 day money back guarantee. (excludes domain names)
  
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4. I am still unsure if I should sign up, I have seen packages elsewhere that seem to be better value?
  We make no attempt to hide our costs, and don't claim ever to be the cheapest. What we do stake our reputation on is our genuine passion for excellence and our commitment to serving your needs. Our packages are priced to reflect the service that we offer and as our existing clients would state, with everything in life you get what you pay for.
  
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5. Some ISP's offer a 100% network up time guarantee, I am concerned that ehosting don't do this, and wondered why?
  A 100% network uptime guarantee is exactly that, a guarantee that the network within local terms is available 100% of the available time. This does not normally include the server, connectivity to the data centre nor power, so they are worthless. In any event most ISP's Terms and Conditions of service limit their liability if they fall short on this anyway. We recommend that you check for the following when selecting a hosting provider, all of which ehosting provides. UPS and backup electrical generation facilities, redundant connectivity, server backups at least weekly. Importantly ask how often these services are checked. We have been load testing our backup power systems monthly now since summer 2005, and have any of our clients noticed? Well none of them have asked so we guess not. Fail safes are wonderful and look good on paper, but do they come through when tested?
  
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